President, John Carroll University
Dr. Michael D. Johnson is John Carroll University’s 25th president. His appointment began June 1, 2018. Dr. Johnson also serves in the University’s Boler College of Business as a professor in the department of Management, Marketing and Supply Chain.
A social scientist by training, Dr. Johnson most recently served as the provost of Babson College. Appointed in 2016, he was the senior academic officer of the College and led all academic affairs, including oversight of the Undergraduate School, the F.W. Olin Graduate School of Business, and the Babson Executive and Enterprise Education division. He was responsible for the vision and overall coordination for academic and student affairs, including academic operations, accreditation, student services, career services, centers and institutes, institutional research, athletics and academic budgeting.
Prior to becoming provost at Babson, Dr. Johnson served as Dean, E.M. Statler Professor and Professor of Marketing at Cornell University's School of Hotel Administration (SHA) for 10 years. As dean at Cornell, he focused on investing in faculty, expanding students' learning and career opportunities, increasing diversity, building an effective fundraising organization, and growing the school's global platform. His accomplishments included:
- Hiring approximately two-thirds of the school's tenure-track and lecturer faculty members: diversity of the faculty, student body and staff increased under Dr. Johnson's leadership with a particular emphasis on increasing the diversity of the school's faculty.
- The expansion and enrichment of academic programs, learning and career opportunities: during his tenure, SHA undergraduate students graduated with the highest rated educational experience and highest career placement rates at Cornell.
- Building external relationships and fundraising opportunities: Dr. Johnson led the school's capital campaign, completed in 2015, raising more than $160 million. He strengthened the school's ties to both its alumni network and the greater hospitality industry through the growth of formal industry events, partnerships and sponsorships.
- Growing the school's global platform: Dr. Johnson extended the School’s worldwide reach and influence with an emphasis on international business and faculty development.
Johnson was previously at the University of Michigan, where he was the D. Maynard Phelps Collegiate Professor of Business Administration and Professor of Marketing at the Stephen M. Ross School of Business. A distinguished scholar, Dr. Johnson is a consumer psychologist with a focus on decision-making, marketing strategy, service management, customer portfolio management, customer satisfaction and relationship measurement and management, and quality improvement. He is a founding member of the University of Michigan’s National Quality Research Center, where he was instrumental in the development of the American Customer Satisfaction Index, and has authored over a hundred academic articles and industry reports over his career, including five books that have been published in six different languages.
Dr. Johnson has served as a consultant for a diverse range of companies and public agencies, including Promus Hotels, Northwest Airlines, National Association of Convenience Stores, Dell Corporation, Schering Pharmaceutical and Volvo. He also serves as an Independent Director and a member of the Audit Committee of the Board of Directors of Carey Watermark Investors I and II, real estate investment trusts that focus on lodging properties.
Born in Bottineau, ND, Johnson grew up in Madison, WI. He is married to Jill Kobus Johnson. They have three adult sons: Alexander, Andrew and Thomas.
EDUCATION: Ph.D., University of Chicago, Booth School of Business
MBA, University of Chicago, Booth School of Business
B.S., University of Wisconsin-Madison, College of Letters & Science
Dr. Michael D. Johnson
President, John Carroll University
Dr. Michael D. Johnson began serving as president of John Carroll University in June 2018.